Book, Practical Manual on Hotel Reception 2/14[LS]

Practical Manual on Hotel Reception provides a historical overview of the development of the sector, the organization and the different types of establishments, as well as the mode of operation of each of them, emphasizing the relevance of the accommodation cycle – from reservation to check-out. All these aspects are addressed with the aim of offering the customer service that meets international standards of excellence and is capable of guaranteeing loyalty, whether to a hotel chain or an independent hotel.In this sense, Practical Manual on Hotel Reception represents a great difference for the improvement and specialization of a diverse, inclusive and rapidly expanding field of work.