FAQ - Frequently Asked Questions
Orders and Payments
How do I place an order?
To place an order at Natubrazil, follow these steps: Firstly, it is optional to register on the website. Then, add the desired products to the cart, go to checkout and complete your order.
What payment methods are accepted?
We accept the following payment methods: PayPal, Visa, Mastercard, American Express and Multibanco.
Is it safe to make payments on the Natubrazil website?
Yes, Natubrazil offers a secure payment environment, with SSL technology to protect your information. We have carried out more than 5 thousand successful transactions and strictly follow data security standards.
Shipping and Delivery
How does the shipping process work?
We use reliable carriers and provide a tracking number so you can track your order.
How long does it take to receive my order?
Deliveries to Portugal and Spain take on average 1 to 2 business days. For the rest of Europe, the deadline is up to 4 days via UPS.
How can I track my order?
You will receive a tracking code by email, which can be used on the carrier's website to track your order.
Returns and Refunds
How can I return a product?
You have a period of 14 days to terminate the contract without paying compensation and without needing to indicate a reason.
How soon can I expect a refund?
The refund will be made within a maximum period of 30 days after the contract is terminated.
Customer support
How can I contact customer support?
You can get in touch by phone +351 220 143 763 or WhatsApp +351 915 566 598. or via the Chat bot in the bottom right corner.
What are customer support opening hours?
We are available from Monday to Friday from 10:00 to 13:00 and from 14:00 to 19:00, and on Saturdays from 10:00 to 13:00.
Is there an FAQ or help center where I can find quick answers?
Yes, we have a help center on our website with answers to frequently asked questions.
Promotions and Special Offers
How can I find out about promotions and special offers?
Sign up for our newsletter to receive information about promotions and special offers.
Is there a loyalty or rewards program?
Yes, we offer a loyalty and rewards program for our customers.