Book, Quality Management Theory and Practice 4/19[LS]

The book that studies one of the most important concepts in the business world. With more resources, concise texts, images, schemes and diagrams, Quality Management — Theory and Practice brings new strategies and implementation of already established tools. Edson Pacheco Paladini analyzes the agents and basic environments in which Quality Management operates and how Quality Programs have been structured and implemented. Furthermore, this book addresses the references, concepts and structures of the area and deals with current themes: the relationship between Quality Management and Shared Economy models and the characteristics of Industry 4.0 and how this link is being structured with the genesis of Industry 5.0. As expected, this association with more recent concepts and methodologies is determining new priorities for Quality Management. In particular, the author focuses on the Quality Management process, from a historical perspective, and analyzes the way in which it was made possible and the conclusions about its successes and errors. All subjects are presented through various teaching resources, to meet the innovative profile of students, teachers and professionals.