Book, Quality Management Concepts and Techniques 3/16[LS]

This book is organized into 11 chapters and three parts and presents quality management techniques grouped into two management levels: strategic and operational. Part I deals with the evolution of quality management and the quality system, comprising Chapters 1 to 3. Part II presents various techniques developed for quality management in production operations. Chapters 5 to 7 present and discuss the QFD, FMEA and Six Sigma methods, while 8 deals in more detail with the techniques used in Six Sigma. Strategic management methods are presented in Part III, where Chapter 9 deals with strategic quality management, while Chapters 10 and 11 cover performance measurement and benchmarking. The concepts and techniques discussed here are presented and explained with easy-to-understand examples. At the end of each chapter, the reader will find bibliographical references for further reading and questions for discussion. Recommended for professionals in the Quality area, as well as for training courses and additional reading for subjects dealing with Quality Management in Business Administration and Production Engineering courses. Follow our publications, sign up and receive information by email (Click here!)