Book, Process Management Concepts Methodology 6/19[LS]

Process Administration, by Djalma de Pinho Rebouças de Oliveira, is a book that presents mechanisms that will help administrators in managing processes, seeking to improve the company's performance. Among the main topics covered are: process reengineering; implementation of processes in the company; total quality in process management; and interconnection of processes between the different sectors of the company. At the end of Process Management, the reader will be able to offer the company the necessary support to leverage its business, in order to obtain better results and consolidate the company's competitiveness in the market.